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Latest Automation news

City of London automates processing of email responses to planning consultation

Automation developed with MHCLG Digital Planning team now available for other authorities

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AI, Automation & Bots4Good 2025

Boosting public service capability with intelligent automation

Wed 26 - 28 November 2025

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Hertfordshire Council’s lessons for successful automations

The key to reaping long term benefits is to begin by examining processes, then find the right technology solution, writes Mike Stewart, head of digital practice at ArvatoConnect

09 January 2025

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Somerset Council automates telephone payments

Local authorities switches to Touch Tone for payments for some services

28 November 2024

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AI and the new dynamic for public sector automation

Experiences and insights to be shared at the AI, Automation and Bots4Good 2024 conference

20 November 2024

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Bradford Council identifies savings in automation

Local authority sees role for digital technology in making it financially sustainable

30 October 2024

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Welsh Government plans to automate electoral registration

Pilot project planned for 2025 to align with recently passed legislation

13 September 2024

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Socitm pilots AI and automation benchmarking module

Society aims to make tool available for use in July

More Automation news

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Turing Institute highlights potential for AI automation in government transactions

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Adopting automation for better citizen outcomes

10 January 2024

NHS SBS sets up procurement framework for intelligent automation in health service

19 December 2023

Welsh CDPS sizes up public sector readiness for automation and AI

15 November 2023

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DLUHC team develops chatbots for HR support

06 September 2023

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New No. 10 Innovation Fellowship Programme to focus on AI and automation

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DWP to introduce virtual agents for telephone enquiries

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NALC to use new app to manage award scheme

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Acute hospitals harness the automation opportunity

30 January 2023

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Police to automate checks of officers against PND

27 January 2023

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Automation as a weapon in local government’s new battles

12 December 2022

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Facing a future of automation in public services

16 November 2022

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GLA adopts RPA for project management reporting

26 October 2022

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CCS plans AI and automation procurement framework

06 September 2022

Leeds to automate council tax processes

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Proving the case for RPA in a hospital trust

12 January 2022

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Norfolk County Council’s framework for intelligent automation

20 December 2021

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Financial Ombudsman to step up intelligent automation

14 December 2021

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