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00:02:00: AI: Thirteen Months On: Kurt Frary, Head of IT and CTO, Norfolk County Council, Socitm Vice President
Norfolk has been on an automation journey for the past three years which has saved the council nearly 30,000 working hours. It is now introducing AI to assist staff, support decision making and to interact with the public. This session outlines what they are doing, the benefits and the challenges. Watch presentation | Download slides
00:14:59: Walsall Council’s AI Journey: Carol Williams, Director of Transformation and Digital, Walsall Council, Socitm President
A quick overview of Walsall's Copilot journey - now in month seven - exploring potential use cases and evidencing the business case for investment and the need to gain proactive engagement from leadership and stakeholders. Lessons learnt and next steps for Walsall. Watch presentation | Download slides
00:27:30: Empowering Local Government Through Automation: Waqaas Munir, Head of Financial Systems and Transactions, Hertfordshire County Council and Mike Stewart, Head of Digital Practice, ArvatoConnect
This collaborative session explores how automation can drive meaningful transformation in local government. Discover Hertfordshire council's journey to revolutionise their Accounts Payable process, tackling inefficiencies and backlogs to deliver exceptional results, including £40,000 annual savings and 2,500 hours saved. While ArvatoConnect share their innovative approach, showcasing how a thorough review phase, combined with smart automation, creates tailored solutions with far-reaching benefits. Learn about cross-sector success stories and uncover the broader potential of automation in public services, from citizen engagement to back-office operations. Watch presentation | Download slides
00:40:36: Q&A and panel discussion- all speakers
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