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Video unavailable (due to technical issues): DWP's Garage - an industrialised innovation factory: Lianne Anderton, Intelligent Automation Garage delivery lead
Lianne takes us through the evolution of DWP's intelligent automation garage and projects today using AI to identify vulnerable claimants and attain insight in real time. Due to technical issues video of Lianne's presentation is not available. Download slides
00:02:23: LGA – AI, Automation and Bots4Good: Jenny McEneaney, Senior Improvement Policy Advisor - Cyber, Digital and Technology , Local Government Association
The LGA has produced guidance and tools to help guide responsible procurement and deployment of AI by local government. Jenny takes us through both these and outline considerations for deploying AI-powered chatbots on citizen-facing websites. Watch presentation | Download slides
00:17:10: South Cambridgeshire District Council AI Journey: Sonia Constant, Senior Project Manager, South Cambridgeshire District Council
South Cambridgeshire's AI journey involves using artificial intelligence to enhance customer service and operational efficiency. Over six months, we analysed data and evaluated potential solutions, leading to a contract with a great supplier, whose cost-effective, scalable, and integrative approach better suited our needs compared to alternatives. The initiative is designed to improve self-service options, reduce manual processing, and integrate AI with existing systems while ensuring data security. The phased rollout includes deploying chat and voice AI assistants to address general enquiries and localised information requests, with a target of reducing 25% of calls by December 2025. This effort supports their vision of providing modern, 24/7 digital services to citizens. Watch presentation | Download slides
00:27:19: Intelligent Automation in the NHS: Dr Kareem Ibrahim, Digital Transformation Manager, Automation Accelerator, University of Hospitals of Northamptonshire
How we've implemented digital transformation to improve productivity, quality and patient care and the key success factors for introducing new technologies within the NHS. Watch presentation | Download slides
00:42:36: Q&A and panel discussion- all speakers
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