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Wednesday, 27 November morning: 11:00 - 12:30
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AI: Thirteen Months On: Kurt Frary, Head of IT and CTO, Norfolk County Council, Socitm Vice President
Norfolk has been on an automation journey for the past three years which has saved the council nearly 30,000 working hours. It is now introducing AI to assist staff, support decision making and to interact with the public. This session outlines what they are doing, the benefits and the challenges.
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Walsall Council’s AI Journey: Carol Williams, Director of Transformation and Digital, Walsall Council, Socitm President
A quick overview of Walsall's Copilot journey - now in month seven - exploring potential use cases and evidencing the business case for investment and the need to gain proactive engagement from leadership and stakeholders. Lessons learnt and next steps for Walsall.
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Empowering Local Government Through Automation: Hertfordshire County Council and ArvatoConnect (Part One): Waqaas Munir, Head of Financial Systems and Transactions, Hertfordshire County Council
This collaborative session explores how automation can drive meaningful transformation in local government. Discover Hertfordshire County Council’s journey to revolutionise their Accounts Payable process, tackling inefficiencies and backlogs to deliver exceptional results, including £40,000 annual savings and 2,500 hours saved.
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Empowering Local Government Through Automation: Hertfordshire County Council and ArvatoConnect (Part Two): Mike Stewart, Head of Digital Practice, ArvatoConnect
ArvatoConnect share their innovative approach, showcasing how a thorough review phase, combined with smart automation, creates tailored solutions with far-reaching benefits. Learn about cross-sector success stories and uncover the broader potential of automation in public services, from citizen engagement to back-office operations.
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Q&A and discussion - all speakers
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Thursday, 28 November morning: 11:00 - 12:30
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Finding what you are looking for - Practical Measurable Application of AI: Matt Wicks, Co-CEO for technology and innovation, The Virtual Forge
Employees spend on average 23% of their time searching for and gathering information to complete their daily tasks. This session provides an overview of The Virtual Forge's AI tool - MyContentScout - and how it has enabled Haringey council to do dynamic pricing for parking locations across the city.
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A UK Health Robotics Sector: Lisa Farrell, Business Development Manager, The National Robotarium
What is The National Robotarium and what does it do? Hear how this national hub aims to combine robotics and health care to take the NHS from cost centre to economic driver.
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Dave Pearce, Chief Technology Officer, Wigan Council
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A strategic vision for AI: Tim Ketton-Locke, Deputy Director – DX4D, Digital Exploitation for Defence, Ministry of Defence
In an era marked by rapid technological advancements, Artificial Intelligence (AI) stands at the forefront of innovation, offering unprecedented capabilities to transform various sectors. "A Strategic Vision for AI" delves into the profound implications and potential of AI. Drawing on extensive experience in strategic leadership and operational analytics, this talk will outline a comprehensive vision that harnesses AI to enhance the speed, effectiveness, and precision of solution and the potential problems it could create.
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Maintaining trust in AI, automation and agents in healthcare education delivery: Iain O'Neill, Senior Education Implementation Manager, NHS England
Here we explore the gradual yet impactful integration of AI, automation, and agents in healthcare education. Emphasizing the theme "Slow and Steady Wins the Race," the session will:
- Contextualize the TEL in the NHS: Discuss the foundational AI work that was underway before the advent of ChatGPT.
- Steering Group and Guiding Principles: Highlight the formation of the steering group and the development of guiding principles that ensure ethical and effective AI implementation.
- Automation and Agents: Introduce some of the automation tools and intelligent agents being considered for enhancing educational delivery.
- Case Studies: Present a couple of real-world examples demonstrating the successful, measured adoption of AI in healthcare education.
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Q&A and discussion - all speakers
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Friday, 29 November morning: 11:00 - 12:30
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Lianne Anderton, Intelligent Automation Garage delivery lead
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Jenny McEneaney, Senior Improvement Policy Advisor - Cyber, Digital and Technology (AI Lead), Local Government Association
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South Cambridgeshire District Council AI Journey: Sonia Constant, Senior Project Manager, South Cambridgeshire District Council
The South Cambridgeshire District Council's AI journey involves using artificial intelligence to enhance customer service and operational efficiency. Over six months, we analysed data and evaluated potential solutions, leading to a contract with a great supplier, whose cost-effective, scalable, and integrative approach better suited our needs compared to alternatives. The initiative is designed to improve self-service options, reduce manual processing, and integrate AI with existing systems while ensuring data security. The phased rollout includes deploying chat and voice AI assistants to address general enquiries and localised information requests, with a target of reducing 25% of calls by December 2025. This effort supports their vision of providing modern, 24/7 digital services to citizens.
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Intelligent Automation in the NHS: Dr Kareem Ibrahim, Digital Transformation Manager, Automation Accelerator, University of Hospitals of Northamptonshire
How we've implemented digital transformation to improve productivity, quality and patient care and the key success factors for introducing new technologies within the NHS.
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Q&A and discussion - all speakers
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