2023 Event Briefing Note

The path to automation for good in public services

Due to innovations in AI and machine learning, automation is moving forward, streamlining processes for employees and the public.

This was one of the key messages to emerge from the 2023 UKAuthority Automation & Bots4Good conference, which brought together several examples of public sector success with perspectives from the industry on how to apply the technologies.

It was underpinned by a reiteration from several speakers of the case that automation can free up public sector staff from the mundane tasks to spend more time on more challenging work and dealing directly with the public. While details of deployments will always be influenced by those of the processes and the nature of a services they support, there are key themes that will often arise and should influence the planning of any projects.

Download the briefing note from the event here