HM Revenue and Customs (HMRC) has agreed on a three-year, £86 million contract with Arvato CRM Solutions to provide legacy ICT and migration services.
The contract is due to come into force at the end of March and covers support for a range of IT systems including a number from SAP and the Unit 4 ERP, along with an AWS cloud platform deployed in a multi-account strategy.
It extends to other peripheral systems for functions such as ticketing tools, telephony services, a local area network and IT development tools, with a support regime to ensure the achievement of all service levels.
There is also a provision for a temporary transition architecture to provide business continuity during a move to a new finance services.
Latest agreement
This is the latest in a series of major contracts for digital services at HMRC agreed over recent months. They have included deals with Equal Experts for platform support, Kyndryl to support cloud migration and Deloitte as technical delivery partner for the Single Trade Window.
It also marks a notable win for Arvato, coming soon after its agreement with the Crown Commercial Service to provide financial analysis and due diligence services.
