West Northamptonshire Council Open Day

Join local government peers and leaders for a free half-day conference in Northampton! 

West Northamptonshire Council (WNC) will take you on the powerful journey of how they are using artificial intelligence (AI), automation and digital transformation to power and enable innovative, automated and integrated digital services. 

The council will share their experiences and insights into how they re-designed public services, including leveraging AI for customer automation resulting in saving over £500,000 in three years in handling and processing costs. 

WNC is now evolving AI automation to leverage generative AI and LLMs (Large Language Models) to support and improve Special Educational Needs and Disabilities (SEND) processes.

The council in collaboration with Jadu, is embarking on an ambitious pilot programme which aims to address critical service challenges within council services, focusing firstly on the Education Health & Care Plan (EHCP) assessment request process, however the common patterns, configurations and workflows can be applied to any service.

Prepare for interactive sessions, invaluable learnings and live demonstrations that will showcase the council's approach to:

• Addressing Critical Service Challenges with AI
• Headless Complaints Service
• AI in SEND
• WNC App & Report It
• Chatbots & Case Management in Jadu Connect
• Alexa Smart Skills Integration
• Rate This Page Feature

The event is designed to showcase the innovative digital solutions transforming community services. Whether you are a CIO, Service Head, Customer Services Manager, or Digital and Transformation Manager, this day promises to provide valuable insights into the future of digital engagement and service delivery using AI and automation.

Prepare to:

• See live demonstrations of their digital platform and how they're using it to improve their services
• Learn how they are utilising cutting-edge artificial intelligence to transform service offerings
• Hear from their team about the challenges and opportunities of building and maintaining online services
• Have the chance to collaborate with other senior leaders in local government and share your own experiences
• Have a Q&A session with West Northamptonshire’s digital team

Who is the Connect Day for? 

• CIO/CEO/COOs
• Senior Leaders and Service Heads
• Customer Services Managers
• Digital and Transformation Managers

Lunch is included, as well as a light breakfast and refreshments throughout the morning. 

Please note, this event is open to public sector employees only.