Post event briefing note

The path to automation for good in public services

It is easy to do automation badly, in a way that fails to deliver the benefits and creates extra frustrations for employees and the public, but by combining industry best practice with a strong understanding of one’s own processes it can be delivered successfully and often at speed.

This was one of the key messages to emerge from the 2022 UKAuthority Automation & Bots4Good conference, which brought together several examples of public sector success with perspectives from the industry on how to apply the technologies.

It was underpinned by a reiteration from several speakers of the case that automation can free up public sector staff from the mundane tasks to spend more time on more challenging work and dealing directly with the public. While details of deployments will always be influenced by those of the processes and the nature of a services they support, there are key themes that will often arise and should influence the planning of any projects.

Download the briefing note from the event here