NOT LIVE - FOR REVIEW
West Sussex County Council’s special educational needs assessment team has transformed the experience of schools, parents, carers and young people applying for education, health and care needs assessments for a child within the school environment by creating a tool to guide users through the information maze before offering guidance and an online application form.
Read the LGA's digital channel shift programme case study here <link to be added> and listen to the project team's stories below:
Helen Johns, Head of Inclusion and SEN, West Sussex County Council:
Sarah Bullard and Laura Goman, Customer Experience Team, West Sussex County Council:
Amy Coe and Jo Hill, Special Educational Needs Assessment Team, West Sussex County Council:
Bob Lanzer, Cabinet Member for Corporate Relations, West Sussex County Council:
