NOT LIVE - FOR REVIEW
Scarborough Borough Council is delivering over £250,000 in savings and a 58 per cent channel shift to online citizen self-service by digitising its bin collection service.
Read the LGA's digital channel shift programme case study here <link to be added> and listen to the project team's stories below:
Jim Dillon, Chief Executive, Scarborough Borough Council:
Jeff Crowe, Project and Development Analyst, Scarborough Borough Council:
James Attews, Project Manager, Scarborough Borough Council:
Bill Chatt, Cabinet Member for Housing, Public Health, Sustainability and Environmental Services, Scarborough Borough Council:
Heather Phillips, Portfolio holder for Transformation, Scarborough Borough Council:
