Organisations across the public sector are under strain and constant pressure to deliver first-class public services year on year with less budget and fewer resources. The Virtual Forge's MyContentScout provides a solution.
Research shows that employees typically invest two hours daily in the pursuit of essential information to fulfil their job requirements. Does this sound all too familiar? Is your organisation's information hard to find, residing in multiple unstructured silos, with people bouncing from platform to platform, searching for answers and insights they need?
Something has to change and help is needed.
MyContentScout is the latest in AI and search technology that can help revolutionise the way your employees and members of the public find what they need, when they need it, from your organisation's content like never before. Simply ask Scout questions, and it will delve into your organisation's digital content, including documents, images, videos, audio, and dashboards, to promptly retrieve the exact answers and insights people are looking for.
It empowers people to work smarter, faster, and more efficiently, gaining knowledge that boosts proficiency, autonomy, and productivity. This leads to increased satisfaction and saving hours of time that will have a positive impact on the delivery of first-class public services.
How can MyContentScout help your employees?
Organisation intranet - the ability for employees to find the information they need when they need it by asking a simple question. Some examples that would be useful to get answers and insights from could include:
- Official organisation documents and forms
- Organisation strategy, goals and KPIs
- Organisation values and corporate social responsibility (CSR)
- Digital assets and brand centre, (images, videos audio)
- Information about different locations
- Meeting agendas
- Organisation news, bulletins
- Key products and services information
- Department information
- Employee directory
- Onboarding / new hire welcome information
- How to guides
Department intranets - facilitate department-specific information retrieval, ensuring that teams can quickly access relevant data crucial for their tasks, leading to improved efficiency.
Corporate research portals - streamline research processes by allowing users to explore and trace the origins of answers within the organisation's content, enhancing the quality and speed of research outcomes.
Customer service portals - enhance the efficiency of customer service operations by giving agents the ability to access and retrieve the necessary information promptly, ultimately improving service delivery. Such operations could include:
- Public safety advice
- Business safety advice
- Public health advice
Service desk enablement - boost the efficiency of help desk operations by allowing agents to quickly access relevant information, leading to faster issue resolution and improved customer support. Such operations could include:
- ICT service desk
- Estates service desk
- HR service desk
- Health and safety service desk
Employee Self-Service - empower employees to find answers independently, reducing the dependency on support services and promoting a culture of self-sufficiency within the organisation. Public services operate 24 hours a day, 365 days a year, and help desks within them may not be continuously manned. Utilising self-service options enhances the efficiency of service delivery.
Audio communication insights - the ability to interrogate recorded audio is extremely helpful and beneficial in a number of ways:
- Training and development - utilise recorded audio for training purposes to train teams effectively.
- Performance evaluation - assess the performance of control or call centre operators by reviewing their communication.
- Public communication assessment - evaluate how effectively employees communicate with the public and identify opportunities for improvement.
How Can MyContentScout Help The Public Engage With Your Organisation?
Public self service - empower members of the public to find answers independently reducing the dependency on support services and promoting self-sufficiency. This could include finding information about:
- Services the organisation provides
- Public safety advice
- Business support advice
- Health and wellbeing advice
- Employment and career opportunities
- Environmental Initiatives
- Help with technology and online services
- Community support networks
MyContentScout enables improved efficiency
Intuitive search functionality - the user-friendly interface allows users to ask questions using natural language. Leveraging advanced AI algorithms, MyContentScout intelligently delivers accurate and efficient search results, enabling users to find the information they need quickly and easily.
Categorised results - automatic categorisation of search results based on content type, whether it's a video, image, document, audio file, or dashboard. This categorisation enables users to quickly navigate and focus on the specific type of information they need, enhancing productivity and saving valuable time.
AI-generated summary - a concise AI-powered summary can be generated for each result, offering users a valuable overview into the retrieved content.
Images - results based on intelligent AI scanning of the images contents that match the specified search criteria.
Interactive video and audio analysis - enhanced video and audio analysis by pinpointing the exact moments in a video or audio file where the search text occurs. Users can effortlessly navigate to these specific points, saving time and effort. Additionally, MyContentScout enables users to generate summaries and quizzes based on the content, streamlining knowledge acquisition and retention.
Enhanced document analysis - upon receiving documents as search results, MyContentScout goes beyond simply highlighting the search text within the document. It also provides additional functionalities such as document summarisation and quiz generation. This empowers users to effortlessly extract crucial information, generate concise summaries, and create valuable validation checks of their understanding.
Power BI dashboard integration - MyContentScout seamlessly integrates with Power BI dashboards, enabling users to search for specific terms within these interactive data visualisations. By retrieving relevant dashboards containing the search text, MyContentScout empowers users to explore and analyse data-driven insights effortlessly.
Empower your organisation with MyContentScout
MyContentScout is a transformative solution that aims to provide organisations with a single, trusted central source for easily searching, finding, and navigating information. Developed by The Virtual Forge, it delivers accurate answers from the best-matched content at the point of need, helping employees and organisations become more productive, knowledgeable, and autonomous. Revolutionise the way your employees and customers find what they need, when they need it.
Get in touch with the Virtual Forge to arrange a demo, discuss a supported use case or to find out more about MyContentScout.
