Housing provider Optivo wanted to modernise its existing CRM platform that - bringing advantages not only for employees and improvement in performance, but an enhanced customer experience for its 90,000 residents, too.
Troy Francis, director of operations, explains how through partnering with software company Tisski, they took part in a series of Catalyst workshops which enabled them to properly plan, roadmap what they wanted to achieve and to think about the 'art of the possible'
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