Sunderland Care and Support (SCAS) has deployed a new software to support reablement, planned care and telecare services across the city.
It has rolled out the Totalmobile Platform in collaboration with the supplier of the same name and Boldyn Networks that runs Sunderland’s public Wi-Fi network.
Totalmobile said the move will increase the operational capacity of SCAS, a trading company owned by Sunderland City Council that provides social and healthcare services.
The solution includes care package management, dynamic scheduling, support for mobile working and lone worker protection.
When the service receives a new referral, capacity management automatically identifies the capacity to deliver the package of care. Care visits are automatically and dynamically scheduled to provide continuity of care for service users and enable the service to maximise capacity with smart scheduling, skill matching and routing.
Info and dynamic scheduling
Care workers receive plans for their visits on a mobile application, along with all key supporting information, and dynamic scheduling reacts to any changes during the working day, such as sickness and visits running late, and can reschedule care visits to other workers as appropriate.
In addition, a worker protection function is enabled and users can request emergency service assistance if required.
Graham King, director of adult social care at Sunderland City Council and chief operating officer for Sunderland Care and Support, said: "Sunderland City Council is committed to improving the lives of our residents through innovative solutions. This project is a game changer, enhancing the efficiency and quality of our social and health care services.
"By leveraging the power of Sunderland's smart city infrastructure alongside cutting edge technology from Totalmobile, we are not only increasing the capacity of our caregivers but also ensuring they can focus on what truly matters – delivering exceptional care. This initiative underpins our dedication to creating a smarter, more connected city that prioritises the wellbeing of its community."
