South Kesteven District Council has begun to use the FixMyStreet Pro solution as its online street and environment reporting service.
This enables members of the public to report issues such as broken street lighting, fly tipping and overflowing bins to the council.
Supplier SocietyWorks – a subsidiary of the civic technology not-for-profit MySociety – said it has developed the map based solution to integrate with services delivered by Lincolnshire County Council. In instances of crossover, where some assets such as street lights are managed by South Kesteven and others by Lincolnshire, FixMyStreet Pro ensures the reports go to the correct authority.
Assets for South Kesteven are shared with the system directly from the council’s map server.
Other features include case management tools and messaging for staff, and functions for the public to view existing reports on the map and subscribe to updates on any which are of interest. It suggests potential duplicates to users at the point of making a report and encourages them to subscribe to the existing report to help reduce unnecessary contact.
Public familiarity
Leader of South Kesteven District Council, Cllr Ashley Baxter, said: “Many of our residents are already familiar with using FixMyStreet to report county council issues such as potholes and flooding. They can now use the same platform to report issues to South Kesteven District Council including fly-tipping, graffiti and dead wildlife.
“We are delighted to introduce FixMyStreet technology to residents of South Kesteven. This platform not only streamlines reporting but also gives residents the chance to directly participate in the care and enhancement of their community. By making it easier to report concerns, we are ensuring that every voice is heard, and that every contribution helps keep the district safe, clean and well maintained.”
