Two years on from launching its digital transformation programme, Shropshire Council is beginning to share some valuable lessons about its experience, especially around its work exploiting the Microsoft Dynamics 365 platform with Hitachi Solutions - an implementation partner helping the council build its in-house capability. Shropshire's technology and communications service manager Andrew Boxall explains: “We’re looking at new ways of doing things, overhauling everything we have, reducing the number of applications while improving customer service."
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