NOT LIVE - FOR REVIEW
Calderdale Council’s new taxi licence renewal and application self-service capability has delivered over £53,000 in savings in its first six months of operation.
Read the LGA's digital channel shift programme case study here <link to be added> and listen to the project team's stories below:
Councillor Jane Scullion, Cabinet Member for Resources, Performance and Business Change, Calderdale Council:
Toni Kershaw, Customer Access Manager, Calderdale Council:
Sarah Richardson, Assistant Director — Customer Services, Calderdale Council:
Angela Johnson, Senior Licensing Officer and Sarah Mellor, Licensing Officer, Calderdale Council:
Yasir Iqbal, Private Hire Driver from Halifax:
