NOT LIVE - FOR REVIEW
City of Lincoln Council provides a joint revenues and benefits service for itself and North Kesteven District Council. A shift to online forms has delivered over £84,000 in savings, a 36 per cent increase in self-serve web traffic for these services, and an uplift in collection rates increasing income across both councils by almost £85,000.
Read the LGA's digital channel shift programme case study here <link to be added> and listen to the project team's stories below:
Angela Andrews, Chief Executive, City of Lincoln Council:
Councillor Ric Metcalfe, Leader of the Council, City of Lincoln Council:
Fraser Trickett, Senior Business Analyst, City of Lincoln Council:
David Gott, Business Analyst, City of Lincoln Council:
Bob Wagstaff, Council Tax Team Leader, City of Lincoln Council:
