NOT LIVE - FOR REVIEW
Liverpool City Council has developed a 'digital first', self-service tool for funeral directors to book funerals at the city’s cemeteries and crematoria. As well as reducing calls to the council contact centre for this service by 65 per cent and delivering annual savings of £64,500, the new tool enables funeral directors to respond to people’s needs more quickly during this major life event.
Read the LGA's digital channel shift programme case study here <link to be added> and listen to the project team's stories below:
Alan Sheldon, Senior Cemeteries and Crematoria Officer, Liverpool City Council:
Ian Geer, Project Team Manager, Liverpool City Council:
Chris Herdman, Registrar of Cemeteries and Crematoria, Liverpool City Council:
John Little, Memorial Management Officer, Liverpool City Council:
