NOT LIVE - FOR REVIEW
North Yorkshire County Council’s in-house development team has built a parish portal to automate and streamline service requests from parish clerks regarding highways defects and enable them to access real-time information on subsequent progress and repairs.
Read the LGA's digital channel shift programme case study here <link to be added> and listen to the project team's stories below:
Anne-Louise Arkle, Senior Project Manager, North Yorkshire County Council:
Deborah Flowers, Highways Lead, North Yorkshire County Council:
Robert Ling, Assistant Director Technology & Change, North Yorkshire County Council:
Emma Jane Lickiss, Project Manager, North Yorkshire County Council:
Sarah Foley, Head of Contact Centre, North Yorkshire County Council:
Nigel Fowler, Contact Centre Support Advisor, North Yorkshire County Council:
