NHS Shared Business Services (NHS SBS) has launched a mobile app that that allows NHS employees to view their payslips and get answers to pay related queries through a chatbot.
Named MySBSPay, it is the first mobile app built in-house by NHS SBS and has been developed with input from staff at Chelsea and Westminster Hospital NHS Foundation Trust and The Royal Marsden NHS Foundation Trust.
It can provide pay details to about 400,000 employees working at around 100 organisations that use the NHS SBS payroll service.
The app comes with no extra costs for the organisations using the payroll service and is free for employees to download.
It includes access to current and previous payslips and P60s, pay related support (via the chatbot, FAQs and service desk operatives) and a countdown to the employee’s next pay day.
There are also plans to improve the chatbot functionality and make a range NHS staff discounts and exclusive offers available through the app.
NHS SBS said it has been developed to reduce the number of queries going to payroll teams and HR departments, and to give employees easier access to their payment information.
Positive feedback
Stephen Aynsley-Smith, deputy director of fiinance at Chelsea and Westminster Hospital NHS Foundation Trust, said: “The feedback on the app has been really positive and it should allow staff to view their pay details (including payslips and P60s) in a more accessible and understandable format.
“The app itself is innovative yet simple to use and should minimise the need for pay related queries and clarifications.”
