More than 125 emergency departments in England now have high intensity use (HIU) services supported by AI, NHS England has said.
They involve AI powered prediction software that uses routinely collected hospital data to identify patients who require immediate preventative support to avoid future unplanned visits to the hospital.
This includes supporting patients with long term conditions, such as asthma or diabetes, and having a healthcare professional reach offering them personalised, preventative support and self-management techniques.
NHS England said this has contributed to reducing the number of frequent attendances by more than half in some parts of the country.
HIU services use the latest data to find the most regular attendees in their area to identify and resolve the reasons patients are coming forward for care so regularly - often associated with poverty and social isolation.
Targeted support
Amanda Pritchard, NHS chief executive, said: “We know that a small proportion of the population are much more likely to use A&E or ambulance services, so it is important we give them the targeted support they need this winter before they get to the front door of an emergency service. This is much better for them but will also help to relieve pressure on the NHS.
“Initiatives like using AI to spot those who may need extra support in the community help provide more personalised care and must be central to our 10 Year Health Plan.”
