NHS 24 has reached agreement with IT solutions and consultancy company Coforge for the provision of a new contact centre and customer relationship management (CRM) system.
They have agreed on a five-year contract, with the option to run for two more, valued at £40 million as part of the transformation programme for Scotland’s provider of digital health services.
The programme involves the replacement of the contact centre and CRM services, for which the company will act as systems integrator.
The contract award notice states that NHS 24 aims to have the new system in place by September 2025.
“It is important that the contract, solution and supplier support NHS 24 to provide safe digital services that connect the people of Scotland to the care they need,” the notice says. “This includes supporting innovation throughout the duration of the contract, so that we offer choice and convenience to people seeking healthcare advice.”
It adds: “Through this contract award there is the opportunity to enhance our digital services with a modern multi-channel approach.”
