HM Revenue and Customs (HMRC) is planning to launch a new public portal for PAYE taxpayers next month.
Exchequer Secretary to the Treasury James Murray revealed the plan in a speech to the Chartered Institute of Taxation earlier this week, saying it would provide a new way for 34 million taxpayers to check the data that HMRC hold on their employments and pensions.
It will also be used to notify the department of any changes and to find explanations of any changes in users’ tax codes.
“We know, that more automated and intuitive digital services are a win-win: they make it quicker and easier for people to get their taxes right, provide a better experience for customers, and ultimately mean we are collecting more of the tax that is owed,” Murray said.
The portal will be accompanied by a new service to provide a dedicated escalation route for agents with self-assessment and PAYE queries which are over four weeks old.
A new, dedicated team of experienced technicians and advisers will adopt a ‘once and done’ approach, taking end-to-end ownership of cases and maintaining regular communication with agents.
