HM Revenue and Customs (HMRC) has signed ArvatoConnect on a five-year contract to provide IT support services as part of the Shared Services for Government strategy.
The move is part of HMRC’s Unity programme – part of Shared Services for Government – under which it is implementing shared services for itself, the Department for Transport (DfT) and the Department for Levelling Up, Housing and Communities. The wider strategy is aimed at delivering cloud based back office functions across five clusters of government departments.
ArvatoConnect said it will provide support for HMRC’s run and change services on the enterprise resource planning (ERP) system for DfT, running an IT service desk for technical queries and providing a support team for the system.
This will extend to development and project services for finance, payroll and procurement in the department and its executive agencies as part of the transition towards Unity services.
It will also provide a team – comprising 70 people based in its offices in Swansea – to help prepare the DfT systems for future migration and integration to new technologies.
ERP migration
The company has been supporting DfT since 2013, having taken over the operation of the Swansea shared services centre and migrated its ERP to a version in the AWS cloud.
The company’s CEO, Debra Maxwell, said: “The shared services strategy is an ambitious project to fundamentally reshape the future of how central government functions like HR, finance and procurement are delivered.
“Our role will be to help maintain the security and continuity of critical back office functions through our technology support, as well as identifying further ways for it to do more for less through ERP transformation.”
