Health research charity Wellcome has taken on digital agency dxw as partner for its digital and technology team.
Under a two-year contract the company will provide support in identifying how Wellcome’s digital products and services can be improved to create more efficient and user-friendly processes.
It indicated that early work will include an exploration of systems tracking and managing the wide range of items held in the Wellcome Collection, and new tools and systems to support the finance team. There will also be a focus on accessibility and inclusivity.
Katie Taylor, head of user research and design at the Wellcome, said: “We are embarking on a real shift at Wellcome and have seen increasing demand for knowledge and expertise in user-centred design, accessibility and user research. This meant we needed a partner who would align with our values and deliver on our goals.
“It was clear that dxw would be the right partner to work with us, supporting our design team to grow and flex as we look to help everyone benefit from science’s potential to improve health.”
Value of design
Alex Nisbett, head of service design at dxw, said: “The team at Wellcome live and breathe everything they do. They value design as a way to enhance not just their audience’s connection with their resources, but also the efficiency and ease of use of internal tools and systems.
“We look forward to seeing what we can achieve together and helping them deliver their vision to provide truly inclusive and user-centred digital services.”
