NOT LIVE - FOR REVIEW
Elmbridge Borough Council has deployed GOV.UK Notify to deliver personalised SMS text messages to council tax customers reminding them that a payment is due. The project has delivered over £30,000 in back-office efficiency savings in the first year of operation and a template for extending personalised SMS message reminders to other council services.
Read the LGA's digital channel shift programme case study here <link to be added> and listen to the project team's stories below:
Ray Lee, Strategic Director, Elmbridge Borough Council:
Dawn Crewe, Head of Customer Service, Elmbridge Borough Council:
Emma Cleal, ICT Applications Business Manager, Elmbridge Borough Council:
Rhian Rowland-Sims, Project Analyst, Elmbridge Borough Council:
Chris Brown, ICT Applications Technician, Elmbridge Borough Council:
