The Department for Transport (DfT) has announced a review of the Driver and Vehicle Licensing Agency including a focus on its provision of digital services.
It said the review will be based on four pillars set by the Cabinet Office of efficiency, efficacy, accountability and governance, and will be led by Jamette Beinart, non-executive director of the Cabinet Office and National Highways.
The terms of reference say it will consider the extent to which DVLA is enabling wider priorities and actively learning from government transformation agenda, and make recommendations to ministers to inform decisions on future delivery arrangements and efficiency savings.
Roads Minister Richard Holden emphasised the significance of the agency’s digital services in announcing the review.
“DVLA plays a crucial role in making sure drivers and vehicles can get around legally, safely and with confidence, giving drivers peace of mind by storing their records safely and tackling vehicle tax evasion,” he said.
“With over 80% of all transactions now being carried out online, this review will help us understand how the DVLA can continue to grow from strength to strength and how we can support it to become more digital to efficiently serve the increasingly digitally savvy driver.”
The review comes months after the National Audit Office published a generally positive assessment of the agency’s progress with digital initiatives. It is expected to conclude this winter.
