NOT LIVE - FOR REVIEW
Wakefield Council created a repeatable model for process and digital service redesign by focusing on a key problem area - complaints around potholes reporting and repairs - as part of the shift to encouraging citizens to use low-cost digital service channels rather than traditional face-to-face telephone contact.
Read the digital channel shift programme case study here <link to be added> and listen to the project team's stories below:
Neil Rodgers, Corporate Director Regeneration & Economic Growth, Wakefield Council:
Sarah Morgan, Business Change Manager, Planning, Transportation & Highways, Wakefield Council:
Donna Hodgson, Network Manager, Planning, Transportation & Highways, Wakefield Council:
Paul Taylor, Senior Project Manager, Corporate Projects & Programmes, Wakefield Council:
Andy Bramall, Performance and Development, Planning, Transportation & Highways, Wakefield Council:
