The new UKAuthority and NDL white paper 'End-to-end digital transformation for better public services' explores the keys to successful transformation from legacy back office systems to modern front ends, automation, low code and integration.
Almost every organisation in the UK public sector acknowledges the need to apply technology to make processes more efficient and make better use of data - with a firm focus on improved outcomes for the public.
There has been plenty of discussion in recent years around the key factors in a digital transformation, covering the planning, user research, service design and technology issues that have to be addressed.
Drawing on conversations with public sector digital leaders, this paper examines some of those issues and approaches and outlines the findings. It was researched, written and published by UKAuthority thanks to support from NDL.
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