Eastbourne Borough and Lewes District Councils are planning to standardise their revenues and benefits operations on a system from NEC Software Solutions.
They will move to NEC Revenues and Benefits under a five-year contract. They have previous been using different systems that predated the merger of their management operations in 2017.
The company said this will enable both councils to launch more digital services and allow residents to carry out a number of tasks online, such as electronic billing, applying for discounts and reliefs or setting up direct debit payments using the NEC Citizen Access Suite.
Lee Banner, transformation programme manager at Eastbourne Borough and Lewes District Councils said: “The solution will provide us with increased automation, simplified integrations with our CRM system, and a Citizen Access portal to give customers greater opportunities to self-serve.
“Now we can continue to improve the quality of service for our residents, making their interactions with the councils faster and more efficient through our new customer portal.”
