NOT LIVE - FOR REVIEW
As two councils merge, East Suffolk uses customer-led testing to make it easier for residents to access revenues and benefits - delivering £65,280 efficiency savings along the way.
Read the LGA's digital channel shift programme case study here <link to be added> and listen to the project team's stories below:
Sandra Lewis, Business Solutions Manager, East Suffolk Council:
Emma Cankovic, Customer Experience Manager, East Suffolk Council:
Stuart Philpot, Strategic Manager, Anglia Revenues Partnership:
