Draft - New Inform UKAuthority and NDL briefing paper outlines the key steps to successful digital transformation
There has been plenty of discussion in recent years around the main factors in a digital transformation, covering the planning, user research, service design and technology issues that have to be addressed.
UKAuthority, in collaboration with NDL Software, has examined the issues and approaches for building end-to-end digital processes, drawing on conversations with public sector digital leaders and its coverage of relevant issues over recent years.
The findings are outlined in this paper including case studies of organisations that with a combination of new user interfaces, automation and mobile applications have made a positive difference to some of their core operations.
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This UKA Inform white paper was researched, written and published by UKAuthority thanks to support from NDL Software
