NOT LIVE - FOR REVIEW
Lichfield District Council has moved revenues and benefits services online, enabling customers to self-serve at any time of the day or night. Over 40 per cent of customers now use the forms, with the subsequent drop in face-to-face and telephone enquiries helping to deliver over £140,000 in savings during the first year of operation.
Read the LGA's digital channel shift programme case study here <link to be added> and listen to the project team's stories below:
Neil Turner, Director of Transformation and Resources, Lichfield District Council:
Pat Leybourne, Head of Customer Services, Revenues and Benefits, Lichfield District Council:
Nicola Begley, Income Manager responsible for Revenues and Martin Hunt, Assessment Manager — Benefits, Lichfield District Council:
Claire Peek, Specialist Customer Services Advisor, Lichfield District Council:
