The Crown Commercial Service (CCS) has set up dynamic purchasing system (DPS) framework for digital inclusion and support services.
It said it is designed to help public and third sector organisations educate service users about accessing and using their services online, as well as developing digital skills.
This builds on the existing digital training and support framework and follows reviews of core service elements requirement by customers, with the aim of engaging with suppliers without overlapping existing CCS frameworks.
There are two core areas within the new agreement: assisted digital, for providing support for anyone who cannot access public or third sector digital services independently; and digital inclusion, helping users to gain basic digital skills to access services.
CCS said the new DPS will provide organisations with the flexibility to define their requirements to meet user needs and takes in suppliers who can offer services relating to support, design and delivery of services.
Customers can hold mini competitions within the framework and will be able to award contracts for up to five years.
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