The Crown Commercial Service (CCS) has agreed on a memorandum of understanding (MoU) with technology company ServiceNow.
It said the MoU covers all of the firm’s software offerings, including those for service management, operations management, strategic portfolio management and asset management.
The arrangement also includes a guarantee of places on ServiceNow’s degree apprenticeship and workplace development programme for people working in government.
The company recently announced its RiseUp with ServiceNow initiative to train one million people on its platform by 2024.
CCS added that the MoU is not a route and recommended using its Back Office Software framework.
Its commercial director and chief technology procurement officer Philip Orumwense said: “This partnership with ServiceNow will create an environment where agility and flexibility are valued and promoted, improving civil servant and colleagues’ engagement and retention.
“It will allow government and the wider public sector customers access to a range of competitive rates and discounts. It will also ensure the creation of a government-wide community that will foster greater collaboration for all.”
