Alliance Homes Group has awarded Civica a five-year contract to implement its cloud based Housing Cx and Coldharbour community care software systems.
It comprises part of a major modernisation programme for the social housing association and care service provider, under which it is consolidating its IT infrastructure and moving to a scalable cloud platform. This includes replacing multiple systems with Civica Cx while retaining the company’s Keystone Asset Management system.
Civica said this will provide employees with a single view of customers for the first time and deliver integrated capabilities across CRM, housing and asset management, care management, workforce management and digital services.
The implementation of Cx is aimed at enabling employees to input information to the system remotely, reducing the need for desktop data entry and giving staff more time in the community. It should also make it easier for customers to report issues such as housing repairs or check rent balances and make payments. Increased online flexibility and expanded communications channels will enable residents to contact Alliance Homes outside of standard working hours.
Rob Barton, interim assistant director (ICT) for Alliance Homes, said: “The consolidation programme with Civica will help us to deliver vital improvements to customer services, boost our customer experience and achieve our ambitious property portfolio expansion plans over the coming years.”
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